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Exciting updates
Team Expansion
Due to an increase in patients registered across our organisation we have been busy across the summer weeks recruiting and training new members of the team to work in our patient contact centre.
You may notice that if you call the surgery at 8:00am, your queue position number may appear higher than you are used to, but please be assured that we have expanded our team in the contact centre and have experienced no increase in the wait times, in fact the enlarged team has so far resulted in a decrease to the average wait time.
Call Back Feature
We would also like to remind you of the “call back” feature. If you press this option whilst in the queue, your place will not be lost in the queue, but means that you do not have to be sitting on the phone whilst waiting for your call to be answered.
Prebookable Clinics
From September 7th, we are increasing pre-bookable appointments across various sites and clinics for non-urgent conditions. These can be booked throughout the day, so you can skip the 8am queue!
Digital Services
We also have the option of requesting an online consultation which is proving more and more popular with our patients for routine appointment requests. You can submit this by the NHS APP or by visiting our website
We have seen a large increase in patients signing up to the NHS APP. This allows you to order prescriptions, view hospital appointments, view your records, test results and much more. We have trained NHS APP Champion staff at the surgeries, so if you would like any support setting this up, you can pop in to the surgery or call the surgery and we will be happy to help.
We continually review our call wait time and appointment capacity across the organisation to ensure we are giving our patients the best possible care and experience.
Published: Aug 26, 2026